Technical Support information
Timespace products are accompanied by comprehensive Technical Manuals – see individual DVRs
From our facility in Huntingdon, we provide technical support by phone and email for all users of our products. Contact us for information
Timespace service process information
All Timespace returned products are serviced or repaired at Timespace headquarters in Huntingdon, UK by our experienced Engineers under ISO9001 process control. It is Timespace’s policy to repair all Timespace products ever manufactured where possible.
Our returns database enables us to track products through the service process. All service work undergoes a full production test and soak test prior to its return. All products are uniquely identified by serial number which allows us to maintain full history from first manufacture. Products serviced by Timespace from autumn 2019 will be fitted with a Timespace logo hologram label.
Items can be repaired, serviced or upgraded. This includes an update to the latest firmware, battery replacement and hardware modifications as well as cartridge upgrades.
Q. How do I return a product?
Please check your Timespace supplier’s procedure – they may ask you return the items to them, or they may be happy for you to send them directly to Timespace. Please ensure all returns are suitably and securely packaged to avoid damage in transit.
Q. What information do Timespace require?
Please fill in our brief Service Returns Form and enclose the form with your shipment. The form provides Timespace with vital information required to efficiently book-in and repair your return. The Timespace Service address is on the Service Returns Form.
Q. Do I need a returns number?
Your Timespace supplier may issue you with a returns authorisation number. Timespace does not issue repair/return numbers. Please take a note of the product serial number(s) before you return them, and keep this as your reference.
Q. How much will it cost?
Timespace operates a fixed-price repair system. Please contact your supplier for latest prices. Charging/invoicing is done via your Timespace supplier.
Q. How long will it take?
We aim to complete repairs within 2-3 weeks of receipt at Timespace.
Q. How can I contact Timespace about repairs?
Timespace Service enquiries can be made via contact support, please include the product serial number as a reference.
